Frequently Asked Questions

Usually within 24 hours after document submission. Our automated system processes applications quickly, and our team works hard to provide decisions as fast as possible.

You can check your application status anytime by logging into your borrower portal. You will also receive SMS and email notifications at each stage of the process.

You will need: Valid ID (national ID or passport), Proof of address (utility bill or bank statement), Business documents (for business loans), and Proof of income. All documents can be uploaded directly through our portal.

Repayments are made via mobile money or bank transfer. We offer flexible schedules including weekly, bi-weekly, or monthly payments. You can also make early repayments without penalties.

No, we encourage early repayment! There are no penalties for settling your loan ahead of schedule. In fact, you will save on interest costs.

Our loan amounts range from RWF 20,000 to RWF 50,000,000 depending on the loan type and your eligibility. Business loans typically have higher limits.